When I was checking out his account, it said whoops our servers scratching its head and I thought he was terminated and I don't know what happened

Paddle2See once wrote:

Please don't gossip about individual Scratchers in the forums. It's not treating them with respect and it isn't what the forums are for. (source)

As for your question, that happens when an account is deleted.

cambegonefr wrote:

Paddle2See once wrote:

Please don't gossip about individual Scratchers in the forums. It's not treating them with respect and it isn't what the forums are for. (source)

As for your question, that happens when an account is deleted.

Adding onto this: We also don't disclose why an account was deleted, as accounts could be deleted either due to moderation reasons or on request. Overall, reasons regarding account deletion may contain sensitive information, and so it wouldn't be appropriate to speculate about a deleted account.